Privacy policy

At Zisabo Electrical & Water Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

In order to comply with POPIA, a person processing another’s Personal Information must:

• provide the owner of the Personal Information with a number of details pertaining to the processing of his/her/its Personal Information, before such information is processed; and

• get permission or consent from the owner of such Personal Information, to process his/her/its Personal Information, unless such processing:

• is necessary to carry out actions for the conclusion or performance of a contract to which the owner of the Personal Information is a party;

• is required in order to comply with an obligation imposed by law;

• is for a legitimate purpose or is necessary to protect the legitimate interest(s) and/or for pursuing the legitimate interests of i) the owner of the Personal Information; ii) the person processing the Personal Information; or iii) that of a third-party to whom the Personal Information is supplied; or

• is necessary for the proper performance of a public law duty by a public body or on behalf of a public body.

Where any person uses our website, electronic applications, e-mail or social media sites and/or services, and messaging services such WhatsApp, we will have to process such person’s Personal Information.

In accordance with POPIA, and because your privacy is important to us, please take note of this Privacy Notice, as it describes how we process your Personal Information, including the receipt, collection, use, disclosure, sharing, retention and importantly the protection of your Personal Information.

This Privacy Notice also asks that you provide us with your consent to process your Personal Information, where this is required, which consent will be deemed to have been given by yourself, when you provide us with your Personal Information for processing.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Project Information: Details related to your services, such as electrical or water solutions projects.
  • Payment Information: Credit card and other payment information, securely processed through our payment gateways.

Non-Personal Information:

  • Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.
  • Cookies and Tracking: Data collected through cookies and similar technologies to improve your experience on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Fulfilment: To provide the electrical or water solutions you have requested.
  • Customer Support: To respond to your inquiries and address any issues.
  • Marketing: To send you updates, newsletters, or promotions (you can opt out at any time).
  • Website Improvement: To analyse user behaviour and enhance our website and services.
  • Legal Compliance: To comply with legal obligations and regulations.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: Trusted third parties that help us run our business and provide services to you, provided they keep your information confidential.
  • Legal Requirements: When required by law or necessary to protect our rights, property, or safety, we may disclose your information to authorities or governmental entities.

4. Data Security

We use various security measures to protect your personal information, including:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive data.
  • Access Control: Access to personal information is restricted to authorized personnel and service providers who need it for business purposes.

5. Your Rights

You have rights regarding your personal information, including the right to:

  • Access: Request a copy of the information we hold about you.
  • Rectify: Correct any inaccuracies in your data.
  • Erase: Request the deletion of your information, subject to legal exceptions.
  • Restrict: Limit how we process your personal information in certain situations.
  • Object: Object to the use of your information for marketing.
  • Portability: Request the transfer of your data to another provider.

6. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

7. Changes to Our Privacy Policy

We may update this policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Thank you for trusting Zisabo Electrical & Water Solutions with your personal information. We are dedicated to protecting your privacy and providing excellent service.